Revised October 2017
1. Your Privacy Is Protected
Your Privacy Is Important to Us: We value the trust you have placed in us by choosing DartRex as your service provider. At DartRex, keeping your personal information in confidence is a cornerstone of our business and an integral part of our commitment to service excellence.
3. Information Collected
The type of personal information collected will depend on various factors such as the type of products or services you request or use and any applicable legal and regulatory obligations. This information may include, but is not limited to Contact, Identity, Demographics, Financial, Transactional, and Relationship and any other information deemed necessary to better serve you or verify your true identity.
We may collect information from other sources such as credit bureaus, references you have provided, program partners, government or financial institutions or from public sources such as telephone directories, newspapers, Internet sites, commercially available marketing lists or government agencies and registries or public records.
We may monitor or record communications between you and our representatives (e.g., telephone calls) in order to enhance and maintain client service quality, to protect you and DartRex, to confirm our discussions with you or for training purposes.
4. Use of Information
We will not disclose your personal information unless legally ordered to do so by law enforcement or a court of law, or in order to comply with any required reporting obligations. We use and share personal information for the following purposes, to improve our Services and establish your identity to determine your eligibility for our Services and meet our Know Your Client (KYC) & legal/regulatory requirements and internal protocols, and to better set up, manage and administer our Services for your use.
5. Protecting Your Personal Information
DartRex takes the protection of your personal information seriously. We make reasonable efforts to prevent unauthorized use, sharing, loss or theft of information. We regularly audit our security procedures and assess that they remain effective and appropriate. All sensitive and private data collected by DartRex is stored in an encrypted format. To achieve the highest levels of security and privacy, communication between your computer/device is secured using SSL. It is impossible to fully prevent all security risks, however. While we do our best to protect your personal information, we cannot guarantee its absolute security. For your protection, choose a unique password for our Services and do not use a password for our Services that you have used anywhere else.
6. Your Consent
Subject to legal, business or contractual requirements, you can withdraw your consent to our collection, use or sharing of information at any time upon giving us reasonable notice. However, withdrawing your consent may limit or prevent us from providing you with, or being able to continue to provide you with, specific products or services.
7. Keeping Your Information Updated
We do rely on you to tell us when your information changes. Keeping your information accurate and up-to-date allows us to continue to offer you the highest quality service. Please contact our Customer Service with any updates to your personal information.